We thank you for contacting us.
Basically, we shall respond within 24 hours on our office days. In case you failed to receive any response from us beyond the said period, there is a possibility that your enquiries have not been sent properly.
 
In that case, please call Koto Co. Ltd. at 075-212-0321 (representative no.) or  send us an email at info"@"koto.co.jp.
Thank you.